Contact
Write to [email protected]. The mailbox accepts mail and can reply from the same address.
Useful notes: a wrong timer, a board that no longer matches the video, a broken store link, a privacy request, or a copyright concern about a screenshot or a paragraph. Include the page URL and what you think the page should say.
The inbox does not handle bans, missing gems, or purchases. Those stay with the store that charged you.
Questions
How fast do you reply?
The aim is within three to five working days. That is a goal for this inbox, not a promise from Rollic or the stores.
Can you refund a purchase?
No. Refunds go through Apple or Google. This address cannot see your store receipt.
Sources
- Privacy policy — checked 2026-10-31